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Frequently asked questions

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Frequently asked questions

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Order

How do I place an order?

Sportsbalm products can be ordered in our own webshop. In addition, it is also possible to buy at one of our retailers. This can vary from a webshop such as bol.com to a local sports or bicycle shop.

Can I get advice on ordering the right product?

Of course, we are happy to help! Feel free to contact us via email, social media or telephone. We are available on working days from 09:00 to 17:00.

Can I change or cancel my order?

Yes, this is possible. You can change or cancel your order as long as it has not yet been shipped. Once the product has been shipped, it cannot be canceled or changed. You can return the product if it is returned unopened and in the original packaging.

 

Shipment & Delivery

What is the delivery time of my order?

When an order is placed on working days before 3:00 PM, it will be shipped the same day. When ordering during the weekend or on public holidays, we will ship your order the next working day.

What are the delivery costs?

The delivery costs in the Netherlands & Belgium are € 2.95.

How can I track my order?

After you have placed an order, you will receive a confirmation email. A Track & Trace code will also be sent as soon as your order has been shipped.

To which countries does Sportsbalm deliver?

Our products can only be delivered to persons with an address in the Netherlands and Belgium. Would you still like to order a Sportsbalm product and receive it in another country? Please contact our customer service.

 

Returns

Can I return my order?

You can return your Sportsbalm order within 30 days in case the product is unopened and undamaged. Do you want to return your order? Please contact our customer service.

When will I receive my money back?

Once the order has been received by us, the money will be refunded within 7 working days.

I have received a wrong or damaged product. What now?

Oops! We are sorry! Is the order not as you ordered? Please contact our customer service. We are happy to solve it for you.

 

Product information

Are Sportsbalm products safe?

Yes! All products are thoroughly tested according to the strict legislation of cosmetics. The raw materials, the packaging and the finished product must pass rigorous testing before it can be sold. Each production run is also tested on various variables to ensure quality and safety.

Are Sportsbalm products vegan?

Yes, all our products are 100% vegan.

The heating products become very hot. Is this harmful?

No, this is not harmful. The warming sensation you can experience can’t damage your skin. If it does not feel pleasant, wash your body as soon as possible with warm water and soap. 

What ingredients are in the Sportsbalm products?

You can find a list of the ingredients per product below.

Energizing Oil

GLYCINE SOJA OIL, MELALEUCA LEUCADENDRON CAJAPUTI OIL, EUCALYPTOL, HELIANTHUS ANNUUS SEED OIL, MENTHOL, CINNAMOMUM CAMPHORA BARK OIL, CYMBOPOGON SCHOENANTHUS OIL, AESCULUS HIPPOCASTANUM SEED EXTRACT, LIMONENE, CITRAL, GERANIOL, LINALOOL, EUGENOL, ISOEUGENOL

Bronzing Oil

GLYCINE SOJA OIL, PARAFFINUM LIQUIDUM, MELALEUCA LEUCADENDRON CAJAPUTI OIL, CINNAMOMUM CAMPHORA BARK OIL, CAPSICUM ANNUUM RESIN, CYMBOPOGON SCHOENANTHUS OIL, EUGENIA CARYOPHYLLUS LEAF OIL, BETA-CAROTENE, DAUCUS CAROTA SATIVA ROOT EXTRACT, TOCOPHEROL, CITRAL, LIMONENE, EUGENOL, GERANIOL, LINALOOL

Anti Friction Cream

AQUA, CETEARETH-8, PETROLATUM, HYDROGENATED COCO-GLYCERIDES, PARAFFINUM LIQUIDUM, GLYCERIN, GLYCERYL STEARATE, PHENOXYETHANOL, HYDROXYETHYCELLULOSE, ALLANTOIN, ZINC OXIDE, MELALEUCA ALTERNIFOLIA (TEA TREE) LEAF OIL, CETEARETH-20, CETEARETH-12, CAPRYLYL GLYCOL, BENZYL ALCOHOL, LIMONENE, DEHYDROACETIC ACID

Anti Friction Balm

PARAFFIN, PARAFFINUM LIQUIDUM, BUTYROSPERMUM PARKII BUTTER, CINNAMOMUM CAMPHORA WOOD OIL, DECAMPHORISED, MELALEUCA ALTERNIFOLIA (TEA TREE) LEAF OIL, MENTHOL, LINALOOL, LIMONENE

Mild Warming Lotion

PARAFFINUM LIQUIDUM, PARAFFIN, MELALEUCA LEUCADENDRON CAJAPUTI OIL, METHYL SALICYLATE, EUGENIA CARYOPHYLLUS LEAF OIL, CYMBOPOGON SCHOENANTHUS OIL, HELIANTHUS ANNUUS HYBRID OIL, AESCULUS HIPPOCASTANUM SEED EXTRACT, CAPSICUM FRUTESCENS RESIN, ISOEUGENOL, GERANIOL, FARNESOL, EUGENOL, CITRAL, LINALOOL, LIMONENE

Medium Warming Balm

PARAFFINUM LIQUIDUM, PARAFFIN, MELALEUCA LEUCADENDRON CAJAPUTI OIL, METHYL SALICYLATE, EUGENIA CARYOPHYLLUS LEAF OIL, CYMBOPOGON SCHOENANTHUS OIL, HELIANTHUS ANNUUS HYBRID OIL, AESCULUS HIPPOCASTANUM SEED EXTRACT, CAPSICUM FRUTESCENS RESIN, ISOEUGENOL, GERANIOL, FARNESOL, EUGENOL, CITRAL, LINALOOL, LIMONENE

Hot Warming Balm

PARAFFINUM LIQUIDUM, PARAFFIN, MELALEUCA LEUCADENDRON CAJAPUTI OIL, METHYL SALICYLATE, EUGENIA CARYOPHYLLUS LEAF OIL, CYMBOPOGON SCHOENANTHUS OIL, HELIANTHUS ANNUUS HYBRID OIL, AESCULUS HIPPOCASTANUM SEED EXTRACT, CAPSICUM FRUTESCENS RESIN, ISOEUGENOL, GERANIOL, FARNESOL, EUGENOL, CITRAL, LINALOOL, LIMONENE

Recovery Cream

AQUA, ALOE BARBADENSIS LEAF JUICE, GLYCERYL STEARATE, CAPRYLIC/CAPRIC TRIGLYCERIDE, HYDROGENATED COCO-GLYCERIDES, ISOPROPYL MYRISTATE, ALCOHOL DENAT., PROPYLENE GLYCOL, CETEARETH-30, MENTHA ARVENSIS LEAF OIL, MENTHOL, GLYCERYL LINOLEATE, AESCULUS HIPPOCASTANUM (HORSE CHESTNUT) SEED EXTRACT, CETEARYL ALCOHOL, PHENOXYETHANOL, CETEARETH-20, GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE, GALACTOARABINAN, ARNICA MONTANA FLOWER EXTRACT, CETEARETH-12, CHAMOMILLA RECUTITA (MATRICARIA) FLOWER EXTRACT, CETYL PALMITATE, BENZOIC ACID, HAMAMELIS VIRGINIANA (WITCH HAZEL) LEAF EXTRACT, GLYCERYL LINOLENATE, DEHYDROACETIC ACID, LIMONENE, ECHINIACEA PURPUREA ROOT EXTRACT, CITRAL, ESCULIN, LINALOOL

Cooling SOS Body Gel

AQUA, ALCOHOL DENAT., GLYCERIN, CAMPHOR, AESCULUS HIPPOCASTANUM (HORSE CHESTNUT) SEED EXTRACT, ACRYLATES/C10-30 ALKYL ACRYLATE CROSSPOLYMER, CARBOMER, AESCULUS HIPPOCASTANUM (HORSE CHESTNUT) SEED EXTRACT, MENTHOL, ROSMARINUS OFFICINALIS LEAF EXTRACT, METHYL SALICYLATE, SODIUM HYDROXIDE, ARNICA MONTANA FLOWER EXTRACT, ROSMARINUS OFFICINALIS (ROSEMARY) LEAF OIL, LIMONENE, ESCULIN, CI 42090, CI 19140

Heating SOS Body Gel

AQUA, ALCOHOL DENAT., GLYCERIN, ROSMARINUS OFFICINALIS (ROSEMARY) LEAF OIL, CARBOMER, VANILLYL BUTYL ETHER, CAMPHOR, URTICA DIOICA EXTRACT, CALENDULA OFFICINALIS FLOWER EXTRACT, EUGENIA CARYOPHYLLUS LEAF OIL, ALLANTOIN, HARPAGOPHYTUM PROCUMBENS ROOT EXTRACT, CAPSICUM FRUTESCENS FRUIT EXTRACT, SODIUM HYDROXIDE, EUGENOL, DISODIUM EDTA, LIMONENE, HELIANTHUS ANNUUS (SUNFLOWER) SEED OIL, SODIUM BENZOATE, LINALOOL, CITRIC ACID, CI 15985, CI 16255

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